FAQ - Frequently Asked Questions

1. About our shop www.alpalium.com
  - After your registration, activation takes place

2. By email to: order@alpalium.com
3. By fax to the fax number: +49 (0) 33764 267795

Make sure you provide all the necessary information, including the items you want, quantity, billing and shipping address, and delivery time.

You will receive an order confirmation from us. If you do not receive this within one working day, you can also contact us by email.

If your order has not yet been processed, you can usually make changes. However, if your order has already been shipped, a change is no longer possible. Contact customer service in time to find out the current processing or delivery status.

The delivery time depends on the delivery location of the company placing the order or the delivery address.

As a rule, orders within Germany are delivered within 2-3 working days, delivery addresses in other European countries within 2 – 8 days, depending on the destination. For delivery addresses outside of Europe, other factors such as customs export processing determine the delivery time; this can vary from country to country. Please feel free to inquire about this if necessary.

If your order is damaged or lost, you should contact our customer service team immediately. If you receive the shipment with any externally visible damage to the packages, the pallet or the goods, we ask you to note this to the parcel service or the forwarding company (transport company) upon receipt and to have the driver acknowledge it with his or her official vehicle registration number.

You will receive an invoice by email or post as soon as your order has been completed and the goods have been dispatched. If you still have not received an invoice, we ask you to contact our shipping department (support@alpalium.com).

If you have a problem with a purchased product, you should contact customer service. Describe the problem in as much detail as possible and include your invoice number and purchase date.

In this case, please contact customer service (support@alpalium.com). We will do our best to help you as quickly as possible.

We usually offer various payment methods such as bank transfer, SEPA direct debit or other online payment methods. The other payment options are listed in our shop.

You can track the order status via your customer account after logging in.

If necessary, we can send you the shipping company's tracking number to check the delivery status.

Please note that the delivered goods remain our property until the invoice has been paid in full (simple retention of title).

We only supply commercial customers, i.e. business customers such as companies, retailers or resellers (B2B). We ask you to send us a business license before placing your first order.